This policy explains what happens when a plan is bought, when a withdrawal does not go through, and how refunds are handled. All refunds on Woosolo are credited back to your in-app balance unless stated otherwise.
2. Plan Purchases
Plans (Free Starter, Bronze, Silver, Gold) are bought with your in-app balance - either your signup bonus, earnings or topped-up funds.
Once a plan is activated, the amount is used and the plan starts running. Plan purchases are generally non-refundable and non-cancellable after activation.
If a plan fails to activate due to a technical error, the deducted amount is returned to your balance.
3. Daily Earning Cancellation
A daily ad cannot be cancelled once it is completed and the reward is credited. There is nothing to cancel on a partly watched ad - simply complete it or come back the next day.
4. Withdrawal Requests
1
Request sent - status Pending
Your withdrawal request is reviewed. Only one request can be pending at a time.
2
Payment sent - status Paid
The amount is sent to your JazzCash or EasyPaisa account within 1-2 working days.
3
Rejected - amount refunded
If the details do not match or payment cannot be sent, the request is rejected and the full amount is refunded straight back to your balance.
5. When Refunds Apply
A withdrawal is rejected - the requested amount returns to your balance automatically.
A plan fails to activate due to a platform error - the amount returns to your balance.
A duplicate or incorrect deduction is confirmed by our team - the difference is credited back.
6. When Refunds Do Not Apply
You changed your mind after a plan was already activated and used.
Your account was suspended for violating the Terms of Service (for example, multiple accounts or fraud).
You entered incorrect account details and the payment was made to the details you provided.
7. Refund Method and Time
Approved refunds are credited to your Woosolo balance instantly. Rejected withdrawals are refunded the moment they are marked Rejected. You can then withdraw the balance again once your details are correct.